Citizen Charter

Location:

KIMS is situated in wide spread area of 30.76 acres of Land with more than 250 villages surrounding it. It is easily accessible to nearby villages as many numbers of public transport is available from and to our Campus.

Enquiry/ reception:

This service is available for 24 hours.

After entering in to the campus, roadmaps/signboards will help the guest to reach at reception or registration counter.

Inquiry through phone: 044-27565195,27566050

Inquiry through mail: kims.medical@yahoo.com

Vision:

To grow as an internationally recognized institute, attaining excellence in the expertise of patient care, medical education and research and development to serve humanity

Mission:

Develop medical education and collaborative initiatives to achieve excellence in medical care, supported by a rigorous academic and research environment. We should be able to attract the best minds in a rewarding and inspiring environment by fostering creativity, innovation and adopting the recent advances in medical technologies. The highest standard of the patient should be aimed to serve the sick and the suffering, irrespective of their economic, social or religious status.

Our Philosophy : To care with compassion and cure with competence.

Objective:

The main objective of citizen charter is to provide quality public service to the citizen by maintaining transparency in administration.

Campus excellence:

The 30.76-acre campus accommodates a 550 bedded hospital block, 5 storeyed College blocks. The campus is equipped with

• Residential facility-3 blocks of hostel
• Cafeteria and canteen
• ATM Centres (2)
• Post Office
• Photocopy centre
• Departmental Store

Academic excellence:

It has three blocks of teaching medicine with pre-clinical, para-clinical and clinical subjects. Students are given excellent training in academics and also encourage in extra-curricular and sports activities too.

Programmes offered:

Undergraduate:

Postgraduate: MD/MS (total 38 seats)

Affiliations & accreditations:

College is approved by Medical Council of India (MCI) and Affiliated to The Tamil Nadu Dr. MGR Medical University. Approved by Government of Tamilnadu.

Hospital is accredited for NABH (Pre-Entry Level) in January 2019 and NABL (Cycle 1) November 2019 and Animal House approved by CPCSEA. Animal House approved by CPCSEA.

Faculty strength:

The institution has 191 teaching staff including all Departments of pre, para & clinical and has about 400-420 non-teaching & technical staff.

Organization Chart: (College side)

Organization Chart: (hospital side)

KIMS &RC is committed to the continuous evaluation and improvement of all processes related to delivering comprehensive medical treatment and superior patient care…

Scope of services:

• Emergency services
• Out Patient services
• In Patient Services
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Rights of the patient:

• Be treated with dignity, respect consideration of their individual values and belief and privacy during examinations, procedures and treatment
• Be protected from physical abuse or neglect
• Refuse treatment
• Confidentiality of all records and communication to the extent provided by the law
• He/she have right to participate in decision making about his/ her care and know about informed consent
• To be informed about approximate cost of treatment or therapy
• Vocalize complaints to the head of the Institute
• Have appropriate family member eligible to all the above rights, in case patient is unable to meaningfully participate in his/her care
• Access to his/ her information in Medical Record Science in the form of medical report, discharge sheet

Responsibilities of patient:

• To provide accurate and complete information about their health to health care provider
• Follow the treatment plan/ guidelines recommended by the treating doctor
• Accept responsibilities for their action on treatment refusal
• Preserve and produce all records of their illness whenever asked
• Accept responsibilities for safe keeping of their belongings
• Abide by rules and regulations of the hospital including “No smoking, no tobacco, no alcohol” policy in hospital premises
• Be considerate for the rights of the other patients and hospital personnel by assisting with the control of noise, cleanliness and number of visitors
• Respect the property of others and that of hospital
• Provide honest information concerning their ability to pay for services and pay bill in time if they have agreed to do so
• Provide unbiassed feedback about hospital staff/ facilities and services
• Give due respect to all health care workers
• Abide by all national, state and local laws

Code of Conduct: for students

In our institution at the time of admission each student is giving an Undertaking to abide by the following codes:

• Will be on time for all sessions including theory, practical classes and OP or Clinicals
• Will always wear apron once they enter the campus
• Use of mobile phones are strictly prohibited in class rooms, laboratories, library and office
• No leave will be availed unless it is permitted by the HOD/Staff in charge of the concerned department
• If any medical leave has been taken, medical certificate has to be produced on the day of arrival.
• Smoking, use of tobacco products, alcohol and addictive drugs are strictly prohibited in the college premises
• Eve- teasing and ragging are prohibited inside the college campus and anyone found guilty will be punished according to the law
• Organising mass absence from classes, holding any agitation and demonstration and instigation of violence inside or outside the campus are considered as serious breach of discipline and suitable severe action will be taken against offenders
• Boys should not enter into girl’s common room/lounge or vice-versa
• Under the Tamil Nadu Government educational rules, the Principal is empowered to file, withhold any certificate and suspend or expel any student if considered necessary to do so
• Students should be cooperative in keeping the college campus neat and tidy.
• If any student is found guilty of damaging any college property he or she will be punished and charged according to the damage. If a group of students are responsible for the damage, they will be evenly charged.
• Students are advised to utilise the college transport facility to be safe and be on time
• Students should be in class room at least five minutes before the session of each session.
• Students should take weekly tests and assessments seriously
• Students are expected to go through the course fully, in which they have joined. If any student wants to discontinue in the middle, Transfer Certificate will be issued only if he or she pays the entire college fees in full, for the remaining forthcoming semesters of the course
• Any change in residence of students/parents/guardian should be reported to the Principal immediately
• Students without ID cards will not be permitted inside the campus.
• Students are forbidden to organize tours or meetings or to attend any meeting in the college or to collect money for any purpose without prior permission of the Principal
• Unnecessary roaming inside the campus is not permitted
• Dress code: Students should adhere to the following dress code very strictly: Boys: Should wear formal pants and shirts (half or full sleeves) Jeans, casuals and T-Shirts are not allowed. Should wear only formal shoes. Slippers, sports shoes, etc are not allowed. Should trim nails, hair, moustache, beard regularly and neatly. Girls: Should wear only churidhar with long top and dupatta. Dupatta should be neatly pinned on both sides Short tops without dupatta, Jeans and T-Shirts are not allowed. Should not wear tight bottoms, leggings and gathering etc which gives odd appearance. Should wear normal sandals/shoes of leather/nylon version type. High heel fancy shoes and chappals are not allowed
• Hostel rules: Hostellers must occupy the room allotted to them and must not change the room without permission of the warden. They have to keep their rooms clean and hygienic. All the inmates should leave the hostel at least 10minutes before the commencement of the classes. No student is allowed to stay in the hostel during the college hours without prior permission of the warden. The main gate of the hostel will be closed by 6.30pm and will be opened at 6.30am. Hostellers falling sick should be reported to the warden who will take necessary steps for the treatment. Vehicles are not allowed inside the campus. Inmates should not involve themselves in any unlawful or undesirable activities (such as smoking, drinking, gambling, writing on walls and doors, etc….). Hostellers will be held responsible for the damage to the rooms they occupy and items like fan, furniture, tube light, switches, toilet sink, etc. In case of damage or disfigurement of any hostel property they will have to pay the cost as fixed by Principal and the warden. Students are advised not to bring any valuables to the hostel. The management will not be responsible for any loss due to their negligence. Parents/guardians (of same sex) are permitted to stay in the hostel after getting permission from warden and paying the due amount to the warden towards rental for maximum of 2 days. After paying the due amount they can get the food coupons from the warden. No electrical appliances should be used inside the hostel. The rooms should be locked whenever the students are away and the room keys should not be given to anyone except the warden. If the students go on long leave (more than 15 days) they must vacate the room. Boys are not allowed to enter the girl’s hostel and vice versa. Ragging is strictly prohibited inside the hostel. If found guilty they will be expelled from the hostel. Celebrations of any kind and partying in the hostel are not allowed. Hostel students should be in the hostel by 3.40pm. Students are permitted to go out of the campus between 3.30pm to 6.30pm on week days for necessary activities with prior permission from the Principal and warden. Students are permitted to go out of the hostel within the campus like library, canteen and internet centre between 3.30 to 6.30pm with prior permission from the warden. If the student wants to go out of the hostel on leave/outing they must produce permission letter from the parents via regular post/speed post/ at least one day in advance. The letter should be duly acknowledged by the Principal and the warden. Permission letters via courier and fax are not accepted. Parents who are coming to take their wards home should bring visitor’s pass without fail.
• Anti-ragging rules: Administrative action in the event of ragging: The institution shall punish a student from guilty of ragging after following the procedure here in under in accordance with the Medical Council of India and the Tamil Nadu Dr. M. G. R. Medical University. The details of the anti-ragging is mentioned in affidavit.

Student Support:

Apart from quality education, KIMS & RC provides following services to the students

• Residential facility for boys and girls in separate hostel
• ICT training for their day to day assignment, presentation and research related work
• Availability of sport equipment& grounds
• Promotion of sport & cultural activities to build their natural talent
• Yoga and Meditation support
• Stress management support from Psychiatry department
• Career counselling &Online live PG classes
• Gymnasium
• Cycling facility inside the campus to support go green initiatives
• ATM and post services in campus
• Active Anti-ragging cell
• Presence of Grievance & Redressal Mechanism

Code of conduct for support staff:

• Support staff should follow and observe the following to be a person of professional conduct:
• Should understand and work according to the policies of the institution and should sincerely and diligently carry out the duties delegated to them.
• Unless on at most emergencies leave of absence should be intimated to the supervising authorities and the institution well in advance.
• Should not work in any other capacity in other places during working hours and also should not be a part of a reason or part of any small business activity within the institution
• Should not be a part of political, anti-secular activities and such other conduct which will hamper the institutional policies
• Should treat the peers, supervisors, other officers, management and students with at most respect and should not engage in activities hurting the sentiments of the group or an individual
• Should be punctual in their work to fulfil the need of their presence and smooth functioning of the day
• Should handle the equipments carefully for the longevity and proper functioning of the same
• Should not indulge in abuse of drugs, tobacco, paan chewing or alcohol.
• Should not divulge any official matters of importance (which they have proximity by virtue of their position) to anybody
• Should not falsify any original document which they may have access
• Should have honesty and integrity in executing the duties
• Should not develop emotional relationship with students or their parents/guardians
• Should respect the decision of the management and any conflict should be settled amicably
• Mutual trust and goodwill created among all the group of employees will generate a harmonious environment in the campus and no individual should be a hindrance by way of their activities in action, word or thought.

Duties of the faculty:

As aim of the teaching profession is to educate and kindle the thirst for knowledge the faculties should be concerned and dedicated towards achieving the same

• As faculty is role model of the student, it is prime duty of the faculty to be in proper dress code with identity card.
• Faculties should be open to hear the students view point and also be concerned to take extra efforts for the needy group of students
• Faculties should be tolerant to criticism
• Faculties should create an educational ambience in the classroom and also should not show favouritism to any set of students and treat them alike irrespective of caste, creed, colour, gender, religion and socio-economic status
• Faculties should set an example and be a role model to the students in making them an inquisitive and explorer of knowledge
• Faculties in addition to making the students professionally competent also should inculcate in them patriotism, community service and social responsibility
• Faculties should be conscious to maintain the dignity of the profession
• Faculties should aware of making every student to understand basics of medical science and prepare the students to face the challenges thrown across during the practice and nurture the habit of exploring the new horizons of health care
• Faculties should be enthusiastic in learning the recent advances, innovations and apply the same to become a teacher of updated knowledge
• Faculties should find time to do research and create an opportunity for the students to follow it up
• Faculties should involve themselves as a mentor for students in conducting seminars, CMEs, Workshops, Interactive sessions, sports and cultural activities
• Faculties should behave and function in a manner described by the institution and make it a collective effort for the student’s educational, mental health and social well-being
• Faculties should interact with parents of the students during Parent Teacher’s Meeting, which is conducted three times a year
• Faculties should follow professional ethics and behaviour to the core by executing the passion of needed training, certifications and license.
• Faculties should adhere to the principles of scientific research and writing.
• Faculties/Doctors should care the patients appropriately and honestly to the highest standard of medical care and be open enough to take peers, expert’s opinion in delivering the health care.
• Professional faculties should give respect to the professional fellow in a commendable manner and treat non-professional, ministerial and support staff in the same line
• There should be no conflict professional work and private practice
• Faculties should avoid taking unnecessary leave and maintain regularity for the smooth functioning of the institution

Responsibilities of Principal:

The multiple roles of the Principal such as Administrator, overall supervisor and guide for various academic activities. The codes applicable in the conduct of the Principal are the following:

• Should make efforts for the development of the institution by acknowledging the collective interest of different sections of the institution for a towering outcome
• Should treat all staffs equally and avoid discrimination such as favouring his or her religion, caste, political, economic, social and gender characteristics
• Should take necessary steps to minimize/eradicate the incidence of sexual harassment
• Should maintain financial transparency in matters related to the institution
• Should inculcate standard professional behaviour among the staff members
• Should encourage the faculties to organize and participate in seminars, workshops, symposium and conference
• Should promote research activities and encourage scientific paper publications
• Should encourage extracurricular activities among the students to enhance self-esteem and socialism
• Should follow de-centralization practice to enhance confidence among employees
• Should take efforts to maintain an appropriate educational atmosphere and respect the fundamental rights of staffs and the students

• All the employees are informed about the leave policy and biometric attendance system at the time of joining the Institute
• Ten mins grace time is allowed for in and out punch in biometric system, after that late mark is considered. 2 late marks will be treated as half day leave
• Missing punch without CL/ permission will be considered as absent
• Pre and Paraclinical Faculties are entitled to avail 12 casual leaves, summer and winter vacation of 2 weeks every year while clinical faculties can avail 12 Cl and 12 EL annually.
• Faculty can avail one regional holiday out of three holidays as per their customs/religion.
• Faculties are entitled to avail on duty leave for 5 days while attending conference and 5 days for university answer paper evaluation/ conducting university exam as an external examiner within or outside state
• Employees who work during holidays or for extra time other than college/ hospital time will get Compensatory leave. They can avail the leave/ permission for the same duration which they have worked after routine college hours.

• The institute has well-structured triple method performance appraisal system.

1.Academic and administrative appraisal

2.Self-appraisal

3.Students’ evaluation

• The Academic and administrative appraisal are considered for the performance of teaching as well as non-teaching staff while student’s evaluation is considered only for the teaching faculty. The annual performance of the appraisal is done by the Heads of the departments and is forwarded to the head of the institution for appraisal. Heads of the departments are primarily responsible for the monitoring and evaluation of the teaching staff in the department. Performance appraisals of the Heads of the departments are done by the Principal, while the performance of Principal is appraised by the Trustee. Performance of the teacher is taken into consideration during the promotion and yearly increment.
• Key indicators of academic and administrative appraisal documents include: job knowledge, attitude towards work, initiative, quality of work, care of entrusted materials, compliance of institutional policies, behaviour and discipline, reliability, relationship with HOD/immediate supervisor/with peers/with patients/with subordinates and attendance. All parameters are analysed by the Heads of the departments and reviewed by the Principal and a report is submitted to the Trustee. Based on his/her appraisal score, yearly increment/incentives is given in the monthly salary.
• Positive and negative appraisals are brought to the notice of individual faculty to progress further and to perform better in the forthcoming years. Self-appraisal is considered only in ambiguous reports.

Disciplinary committee:

• There is active disciplinary committee to deal with untoward happening /incidents and appropriate action is taken after enquiry.

Anti-ragging committee

Grievance redressal committee:

• All strategic places complaint/ suggestion boxes are kept in the college and hospital premises. The grievances are acknowledged, put forth in front of grievance committee which submit the report to head of the Institute after complete inquiry and suggest solutions to prevent similar type of grievances.